Terms of Service

1. Definitions

• “User”, “you” means any person who accesses or uses the Platform, whether as a buyer, tenant, seller, landlord, broker, agent, developer, or visitor.
• “Content” means any text, images, listings, documents, or other materials submitted to, or generated on, the Platform.
• “Listing” means a property advertisement or profile published on the Platform.
• “Subscription” means a paid plan that unlocks additional features and limits.

2. Eligibility & Accounts

You must be at least 18 years old and have the legal capacity to enter into a contract to use the Platform. By using the Platform you represent that you meet these requirements.

You are responsible for providing accurate, current, and complete registration information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that contain false information or that are used in breach of these Terms.

3. The Platform & AI Features

Escoutly provides tools to discover, list, compare, and transact in real estate, including AI-assisted search, recommendations, valuations, and a conversational AI agent.

AI-generated outputs (including price estimates, market insights, neighbourhood data, and assistant responses) are provided for general informational purposes only, may be inaccurate or incomplete, and do not constitute professional, financial, legal, valuation, or investment advice. You should independently verify any information before relying on it or making a decision.

4. User Content & Listings

You retain ownership of Content you submit. You grant Escoutly a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, publish, and display that Content for the purpose of operating, promoting, and improving the Platform.

You warrant that you have all necessary rights to the Content, that it is accurate and not misleading, and that its publication does not infringe any third-party right or violate any law. Misrepresentation of a property’s details, price, ownership, or availability is strictly prohibited.

We may review, refuse, edit, or remove any Content at our discretion, and may suspend listings that breach these Terms or applicable law.

5. Acceptable Use

You agree not to:

• use the Platform for any unlawful, fraudulent, or deceptive purpose;
• post content that is illegal, infringing, defamatory, discriminatory, or that you do not have the right to post;
• scrape, crawl, harvest, or bulk-export data, or use bots except via interfaces we expressly authorise;
• reverse engineer, decompile, or attempt to extract source code or AI models;
• circumvent usage limits, security, or access controls, or introduce malware;
• impersonate any person or misrepresent your affiliation; or
• interfere with or disrupt the integrity or performance of the Platform.

6. Subscriptions, Fees & Billing

Certain features require a paid Subscription. Fees, billing cycles, and included limits are described at the point of purchase. Paid plans are billed in advance and renew automatically at the end of each billing cycle unless cancelled beforehand.

Payments are processed by third-party providers (including Stripe and, in Spain, Bizum); by subscribing you also agree to the applicable processor’s terms. You authorise us and our processors to charge your payment method for all fees due. Prices are exclusive of taxes unless stated, and you are responsible for any applicable taxes. We may change pricing with at least 30 days’ notice, effective from your next renewal.

7. Cancellation & Refunds

You may cancel your Subscription at any time from your dashboard; cancellation takes effect at the end of the current paid period, and your plan remains active until then. Fees already paid are non-refundable except where required by law or expressly stated in a written refund policy.

Where you are a consumer in the EU/EEA, you may have a statutory right of withdrawal within 14 days; by requesting immediate access to digital services you may acknowledge the loss of that right once the service has been fully provided.

8. Intellectual Property

The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by or licensed to Escoutly and Grand Minds Technology and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose. No rights are granted except as expressly stated.

9. Third-Party Services

The Platform integrates with and may link to third-party services (for example payment processors, AI providers, mapping, and authentication). We are not responsible for third-party services or content, and your use of them is governed by their own terms and policies.

10. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free, or that any property information, listing, valuation, or AI output is accurate, current, or complete. Escoutly is a technology platform and is not a party to, broker of, or guarantor of any transaction between users.

11. Limitation of Liability

To the maximum extent permitted by law, Escoutly and Grand Minds Technology shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Platform.

To the maximum extent permitted by law, our aggregate liability for all claims relating to the Platform shall not exceed the greater of (a) the amounts you paid to Escoutly in the twelve (12) months preceding the event giving rise to the claim, or (b) USD 100. Nothing in these Terms excludes liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify and hold harmless Escoutly, Grand Minds Technology, and their officers, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Content, your use of the Platform, or your breach of these Terms or any law.

13. Term & Termination

These Terms apply while you use the Platform. You may stop using the Platform and delete your account at any time. We may suspend or terminate your access immediately if you breach these Terms, create risk or legal exposure, or where required by law. On termination, the licences you granted survive only as necessary, and provisions that by their nature should survive (including ownership, disclaimers, liability limits, and indemnity) will survive.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules, and the courts of Dubai, UAE shall have exclusive jurisdiction, except where mandatory consumer-protection laws of your country of residence grant you the right to bring proceedings, or require the application of local law, in which case those rights are preserved.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified by posting the updated Terms with a new effective date and, where appropriate, by additional notice. Your continued use of the Platform after the changes take effect constitutes acceptance.

16. Miscellaneous

If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any plan terms, are the entire agreement between you and Escoutly. We are not liable for failure or delay caused by events beyond our reasonable control.

17. Contact

Questions about these Terms can be sent to legal@escoutly.com.